Thom Brackett
Technology Delivery & Transformation · AI Enablement · Facilitation & Stakeholder Alignment
Profile
Technology and organizational change leader with 25+ years of experience spanning enterprise delivery, IT leadership, cross-functional facilitation, and practical AI adoption. Known for translating complex challenges into shared understanding, helping teams resolve dependencies, and designing collaborative paths from strategy to execution.
Areas of strength
Strategic workshop design & facilitationEnterprise delivery & dependency managementAI literacy, Copilot & workflow enablementStakeholder alignment & executive communicationTeam coaching & organizational changeProcess improvement & delivery flow
Professional experience
MassMutual Ascend · Scrum Master Specialist / Agile Coach (AI Enablement)2016–2026
- Designed and facilitated two-day enterprise planning sessions involving 100+ stakeholders to surface dependencies and align cross-functional work.
- Developed and delivered practical AI and Microsoft Copilot education emphasizing context, iteration, responsible usage, and human review.
- Participated in enterprise AI champion and innovation efforts, helping colleagues assess practical opportunities for adoption.
- Coached teams on collaboration, flow, clarity of roles, and delivery improvement across evolving Agile and organizational practices.
Cohesion / Fifth Third Bank · Contract Project Manager2016
- Supported enterprise project coordination, delivery governance, and alignment among cross-functional stakeholders and technology partners.
Dayton Lamina · Contract Technology Leadership2015
- Balanced strategic systems work with operational demands and cross-functional priorities.
Sims-Lohman · IT Director2013–2015
- Led technology operations during regional expansion, supporting multiple business locations and new integrations.
- Served as product owner for a custom ERP initiative supporting operational workflows and coordination.
The Bistro Group · Director of Information Technology2008–2013
- Directed IT systems and infrastructure across a multi-location restaurant business, including POS standardization and PCI-related technology initiatives.
Facilitation, speaking & education
- Certified Facilitator, Voltage Control (2025); electives in Design Sprints and Product Roadmapping.
- Regional Lead, Facilitation Lab Cincinnati.
- Speaker, CincyDeliver 2026: “From Resistance to Ownership,” exploring motivational interviewing in Agile teams.
- B.S., Operations & Information Management, University of Connecticut.